What Is Jira Service Desk

Spin up new services with jira service desk s intuitive codeless setup and configuration. Answers support and inspiration. Usage and admin help.

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Our affordable and transparent pricing lets you get started quickly and deliver value fast.

What is jira service desk.

Jira service desk is software built for both internal and external support. Jira products share a set of core capabilities that you ll want to understand to get the most out of jira service desk. Your customer and other participants use the portal or email to discuss the request with your service desk agent who works in jira service desk. Support agents can then work on these requests tracked as issues in a queue.

Jira service desk is a help desk request tracker brought to you by atlassian with jira service desk you can easily receive track manage and resolve requests from your team s customers. Customers can send requests by email a customizable help center and an embeddable widget. Deliver exceptional it service fast. Provide it service and support without the cost and complexity of traditional itsm solutions.

A service desk agent sees the request in their jira service desk queue and looks into the issue. Feature suggestions and bug reports. Employees and customers can submit help requests to your support team through a customer portal via email or through an embedded widget on your site.

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